Frequently Asked Questions
Everything you need to know about your FairyGlen shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different collections.
Are your materials ethically sourced?
Yes, at FairyGlen, we prioritize sustainability. We work closely with manufacturers who adhere to fair labor practices and use high-quality, eco-friendly fabrics whenever possible.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.